Cisco says "People are in the center not computers"

"If the first wave of the Web Internet was largely defined by commerce and customer support (“find it, buy it, help it”), the second wave is more about rich collaboration (“find me, work with me”). The entrance of rich media and video into the equation shows how fast people-to-machine transactions are moving to people-to-people-to-contextual/real-time information types of interactions. People are in the center, not computers. And every device, fixed and mobile, is in play" - Alan S. Cohen, Vice President, Enterprise Solutions

Source: the_next_wave_of_the_business